RYI TECHNOLOGY CO., LIMITED
RYI TECHNOLOGY CO., LIMITED

Returns Policy

At RYI TECHNOLOGY CO., LIMITED, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward returns process.

By purchasing from our online store, you agree to the terms outlined in this Returns Policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned with all original tags and packaging intact.
  • The return must be made within 30 days from the date of receipt.
  • Certain items, such as sale items or personalized products, may not be eligible for return. Please check the product details for any exclusions.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  • Contact our customer service team at [email protected] to request a return authorization.
  • Provide your order number, the items you wish to return, and the reason for the return.
  • Once your return request is approved, you will receive instructions on how to proceed with the return.

3. Return Shipping

  • You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive your returned item, it will be inspected. If the item meets the eligibility criteria, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 7 business days for the refund to be processed after the return has been received and inspected.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different size or color, please return the original item and place a new order for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with instructions on how to return the item, and we will either replace it or issue a refund, depending on your preference.

7. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Items marked as final sale
  • Personalized or custom-made items

8. Changes to this Policy

We reserve the right to update or modify this Returns Policy at any time. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions about our Returns Policy or need assistance with a return, please contact us at:

Email: [email protected]